The Feed

What Happened?

Fong operates a motor sport distribution company in Santa Clara, CA.

We shipped the $300 item to the customer who claimed the box was filled only with rocks. We filed a UPS claim, but the customer refused to give UPS the package to complete the claim. The customer then claimed to have a police report. We requested a copy of it but never received one. We contacted the customer again which at that time they claimed everything was taken care of. Then we got the chargeback letter.

What's stopping your customer from claiming they never received a product from you? Charge back rights protect the customer leaving small business's exposed.

David Perry could serve as the poster child for the promise that Entrust Bankcard holds for each and every one of our employees. An Ohio transplant and Buckeye Fan (OH-IO!), David began as his career at Entrust as an Account Specialist. Over the past 18 months, David has been the model of growth and a daily striving for success that the Entrust culture represents!

David inspires the Entrust Bankcard Contact Center team each day with the power that comes from his unwavering knowledge that “WE MAKE A DIFFERENCE!” Congratulations to DP!

Welcome new Entrust Bankcard employees! This week we are lucky enough to have found 2 wonderful Regional Account Managers, handling Austin, TX and Portland OR.

Steve Holland - Representing the Austin territory. A graduate of Texas State University, Steven comes to us with a back ground of Real Estate sales. He lives in Austin with his wife & 3 dogs and is an avid outdoorsman. Golf, hunting, fishing, you name it.

Clint Curtis - Representing the first city of our expansion to the Pacific Northwest, Portland, OR! Clint went to the University of Oregon, spending his summer vacations as a firefighter for the United States Forestry Service. Clint has a background of outside sales, and is also active in outdoor sports. He enjoys snowboarding, and also holds his private pilots license.

What Happened?

Mike sells various electrical equipment via online in Milpitas, CA. Electronics are a popular target amongst fraudsters so Mike takes all precautions when accepting his orders.

I am not oblivious to the fact that we are a target, so when I accept orders I do the all the necessary steps to protect my business. In this day and age that is not enough as I was still a victim of fraud.

What Happened?

Lionel owns a repair shop in Chicago, IL that rebuilds engines.

On 11-19 the customer made a deposit for a job by charge card via phone so we could begin the work. We mailed a receipt that day to the customers home. Final payment was made again by phone with their card. Both transactions were authorized and the job was completed. The job was picked up a week later by an outside party and no physical card was produced. A month later we received a letter notifying us that it was fraud and a month after that the Post Office had returned the receipts we had mailed to the customer. Now it's too late to redeem charges, services, or credit card.

Many businesses operate on good faith and only receive payment once the job is complete. This is a risk that many can't afford to take but are forced to in order to stay a float.

What Happened?

Edward operates a towing and service shop in South Elgin, IL.

A vehicle was brought into our shop to have extensive work done on the engine. After the repairs were complete the customer brought his truck back complaining of a strange noise. It was assessed that the noise was coming from a failed turbocharger. At that point an estimate was given to the customer for the sake of information and in no way forcing the repairs on the customer. We discovered that the noise was coming from an improperly connected turbocharger, an oversight by us when did the original repairs. Reconnecting the turbocharger is a $30 fix much less then replacement of a failed one, which the invoice was for. The customer then took his truck to another shop where they performed work on other areas of his truck including reconnecting the turbocharger properly.

In comes the chargeback letter, the customer was looking for an adjustment for the work the other shop had performed. Work that had nothing to do with what Edward’s shop had done.

Entrust is proud to announce this months additions and promotions…