What Happened?
Ken owns a small computer business in San Francisco, CA. A customer recently purchased a computer battery that turned out to be defective. Due to the tragic events in Japan, there was a shortage of batteries and the customer unwilling to wait the many weeks to get a replacement opted for a refund instead. The customer provided Ken with the credit card and a refund for $108.25 was processed. Ken then received a chargeback letter. Ken digs out the refund receipt showing it was processed and has the chargeback reversed. A week later the same chargeback comes back. Ken does a little detective work uncovering that the customer had provided Ken with a different credit card from the original purchase causing the refund to go on a different card. Ken was now out $108.25 for the battery and two chargeback fees for a total of $158.25.
How Kena Signorelli made a difference.
Ken had proof that the transaction had been resolved, his customer even vouched that he had received the refund but Ken’s funds were still being held. Getting these funds back was becoming an uphill battle for Ken but he wasn’t concerned for he had Swipe Safe. Chargebacks were not always a problem for Ken but Kena Signorelli just a month prior had discussed the possibilities of a situation similar to this and enrolled Ken in Swipe Safe from Entrust Bankcard.
I am a very small business, every penny counts. It means a lot to me to get this problem resolved and my money back. Kena is a savior in my eyes.
Do you Swipe Safe? If not, get with the program. Upgrade your merchant account now.
Entrust Bankcard. We make a difference.
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