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What Happened? Melodie is the owner of a women’s boutique clothing shop in St. Louis, MO. A customer disputed a charge made on 12/20, we did a key entry and the signature is illegibly. We didn’t copy the card and …

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What Happened? Brandon operates a boutique cafe in St. Louis, MO. A former manager purchased a small dollar amount item and then added a large tip, proceeding to take the tip money from the register. Essentially he used it like …

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What Happened? Angie is a salon owner in Chicago, IL One of my clients was attempting to pay for $120 worth of services. When my receptionist was running the transaction she missed the decimal point and ran the amount for …

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What Happened? Betty runs a treatment center in San Jose, CA. Our client had paid for 30 days of treatment for her husband. Four days into treatment her husband had to leave for another medical emergency. They requested a refund …

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What Happened? Bob runs a 2 man operation selling machine parts and has been in business for 20+ years. With the tough economy Bob and his partner have forfeited their salaries for the past 2 years operating on loans, credit …

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What Happened? Dale is the owner/operator of a mechanic shop close to Entrust Bankcard’s home in Mesa, AZ. My shop performed a multiple of services with expertise, we even did a cat convertor change for FREE. The customer agrees that …

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Dear Satora, I want to express my thanks for the pleasant experience you and your company provided me when I called last Friday. When calling your toll free number I was pleasantly surprised when I did not get the lower …

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What Happened? Kate owns and operates a Dallas area nail salon. We do not recall exactly what person the chargeback is from. I am guessing on a few clients, but cannot remember who. It was definitely not a regular client. …

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Here at Entrust Bankcard, we believe in fighting for small businesses and helping entrepreneurs achieve their goals. Every small business has potential and you shouldn’t let anything stand in the way of your business’ success. That’s why blogger Rohit Bhargava …

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We pride ourselves on fighting for the small business here at Entrust — just look at the blogs from our founders Bill Richardson and Bob Johnson. We deal with entrepreneurs all the time and we hear about their difficulties every …

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