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Entrust Bankcard Pays Chargeback for Melodie in St Louis, MO.
Posted on February 13, 2012 by Entrust Bankcard

What Happened? Melodie is the owner of a women’s boutique clothing shop in St. Louis, MO. A customer disputed a charge made on 12/20, we did a key entry and the signature is illegibly. We didn’t copy the card and …

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Entrust Bankcard Pays 23 Chargebacks for Brandon in St Louis, MO.
Posted on January 23, 2012 by Entrust Bankcard

What Happened? Brandon operates a boutique cafe in St. Louis, MO. A former manager purchased a small dollar amount item and then added a large tip, proceeding to take the tip money from the register. Essentially he used it like …

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Entrust Bankcard Pays Chargeback for Angie in Chicago, IL.
Posted on December 13, 2011 by Entrust Bankcard

What Happened? Angie is a salon owner in Chicago, IL One of my clients was attempting to pay for $120 worth of services. When my receptionist was running the transaction she missed the decimal point and ran the amount for …

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Entrust Bankcard Pays Chargeback for Betty in San Jose, CA.
Posted on December 2, 2011 by Entrust Bankcard

What Happened? Betty runs a treatment center in San Jose, CA. Our client had paid for 30 days of treatment for her husband. Four days into treatment her husband had to leave for another medical emergency. They requested a refund …

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Entrust Bankcard Pays Chargeback for Bob in Rockford, IL.
Posted on November 17, 2011 by Entrust Bankcard

What Happened? Bob runs a 2 man operation selling machine parts and has been in business for 20+ years. With the tough economy Bob and his partner have forfeited their salaries for the past 2 years operating on loans, credit …

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Entrust Bankcard Pays Chargeback for Dale in Mesa, AZ.
Posted on October 27, 2011 by Entrust Bankcard

What Happened? Dale is the owner/operator of a mechanic shop close to Entrust Bankcard’s home in Mesa, AZ. My shop performed a multiple of services with expertise, we even did a cat convertor change for FREE. The customer agrees that …

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Entrust Bankcard Answers The Phone
Posted on October 25, 2011 by Entrust Bankcard

Dear Satora, I want to express my thanks for the pleasant experience you and your company provided me when I called last Friday. When calling your toll free number I was pleasantly surprised when I did not get the lower …

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Entrust Bankcard Pays Chargeback for Kate in Dallas, TX.
Posted on October 13, 2011 by Entrust Bankcard

What Happened? Kate owns and operates a Dallas area nail salon. We do not recall exactly what person the chargeback is from. I am guessing on a few clients, but cannot remember who. It was definitely not a regular client. …

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Thank You Satora Ford
Posted on August 22, 2011 by Entrust Bankcard

Dear Satora, I just wanted to thank you for the truly exceptional experience I just had with you on the phone.  As a more than “slightly disgruntled” customer that I was, you handled the situation with true professionalism and concern …

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Entrust Bankcard Pays Chargeback for Sean in Houston, TX.
Posted on August 22, 2011 by Entrust Bankcard

What Happened? Sean operates a company in Houston, TX that rents party equipment. With any job Sean takes a non-refundable deposit of $250 to hold the selected date. In this case the client used his credit card for the deposit. …

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