What Happened?
Kate owns and operates a Dallas area nail salon.
We do not recall exactly what person the chargeback is from. I am guessing on a few clients, but cannot remember who. It was definitely not a regular client. We even have the receipt and signature but are still out the money.
The chargeback was for $47 which for Kate’s business is a large amount. In a smaller nail salon on a slow day this could be her only business.
How Jaclyn Pellock made a difference.
Chargebacks leave your business exposed. Kate is very happy that she worked with her Regional Account Manager, Jaclyn Pellock, to have Entrust Bankcard on her side during these times.
Well, the chargeback is a big amount, we can’t afford doing free services like this. Business is already really slow as it is so every dollar counts. We only have a few clients a day, so this loss is very significant to us. We need your help.
Satora Ford, an Entrust Bankcard Customer Service Rep, handled the refund for Laura and allowed her to be worry free.
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